Yes, this is the essence of handling customer complaints. A happy customer is the lifeline for any business. However, in real lifestyle it is not possible to maintain your customers happy always. Even the very best operate businesses face problems or make mistakes which might cause customer dissatisfaction. Whilst unhappy clients will and must complain, consumer oriented businesses will and should have a tendency to them! Whilst no one likes a whiner, you must understand that customer grievances can really be turned to your advantage. Viewing the grievance as an opportunity to gain perception that will assist you improve requires you a step nearer to making certain consumer loyalty.
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The supervisor will again explain that they can not eliminate fees due to the terms and circumstances, blah blah. Maintain rephrasing your argument and provide a answer to the problem. Ask them if they can eliminate or reduce the fees so you can pay off the stability and close your account. Threatening to close an account, particularly 1 that has been open up for years or tends to have a great deal of cash, is the ace of spades. No supervisor worth more than a bucket of chicken will lose an account and waste an hour or two of company time on a $30 cost.
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